Tel Service (free):
365 days telephone service( +86 515 88285080), the end user can talk directly with our technical engineer, consult the resolvement for the problem, request for technical support, etc.
E-mail service ( free):
365 days, Weekly 7 day*24hours email service. firstname.lastname@example.org
Onsite service ( charge cost)
If needed, Zhicheng Machinery can dispatch well-experience engineer to the end user factory to detect and reslove the problem. Also make reliable and effective problem tracking. System optimization.
Training service( free)
1, User manual will be offered upon machine delivery; It will guide the end user make commissioning,use and maintenance for the machine.If needed, we offer the video for end users' reference.
2, Online video technical support is also avialibale.
Warranty period (one year)
The hydraulic parts and machining parts are damaged within one year, Zhicheng machinery offer the hydraulic parts and machining parts for free( express cost are paid by end user)
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